Password Help
The IT Identity Management portal allows employees and contractors to activate new Charter network accounts, reset or change passwords, validate identities or manage existing network accounts. Please choose from the options below to get started.
For information on choosing a secure password that meets all network requirements, see our Creating and Using Strong Passwords page.
You must be connected to the Charter Network in the office, VPN or VDI to manage your account, reset your password or verify your identity.
Activate a new network account. Establish a network account password.
Set up self-help security questions.
Change your password*, update your preferred name or change self-help security questions.
Requires a Charter network connection.
Reset a forgotten password (requires answers to personal security questions).
Requires a Charter network connection.
Answer the self-help security questions that you set up when activating your account.
Requires a Charter network connection.
*NOTE: Mac computers use an extension called Kerberos Single-Sign On to ensure the Charter network password is synched between the computer and the domain. On your menu bar, click the key icon and select "Change Password" to accomplish the password change. Learn more >
View our interactive online training if you need additional support or want to learn more.